Our Commitment to You
At Scheurer Health, your experience matters. From the moment you walk through our doors to the time you return home, our goal is to provide compassionate, high-quality care in a supportive environment.
We are committed to listening, learning and continuously improving — because your voice helps shape the care we provide.
Meet the Patient Experience Team
Our Patient Experience Team is here to support you and your family throughout your care journey. They serve as a resource, advocate and connector — ensuring concerns are addressed, questions are answered and feedback is heard.
Whether you need assistance navigating services, sharing compliments or resolving concerns, our team is here to help.
Team Members
- Shelby Gotham, RN, Clinical Educator
- Megan Konczal, Patient Safety Coordinator
- Jocelyn Braun, Physical Therapist
- Amber Deciechi, Social Worker, Coordinated Services
- Tori Durr, RN, Infection Prevention Coordinator
- Katie Licht, Emergency Department Manager
- Dana Lutz, Office Manager, Scheurer Primary Care - Sebewaing & Caseville
- Ashlynne Osantoski, Technologist, Diagnostic Imaging
- Kayla Horetski, RN, Employee Health Coordinator
- Danielle Rice-Romzek, Social Worker, Acute Care
- Kirah Sweet, Physician Assistant, Scheurer Primary Care - Bad Axe
Download the Patient Experience Team brochure to learn more about the team!
Our Focus Areas
The team is guided by three core priorities:
Service Recovery – Addressing concerns in real time and ensuring issues are resolved with compassion and accountability.
Positive Communication Standards – Promoting respectful, clear and consistent communication across every patient interaction.
Service Excellence – Creating meaningful, memorable experiences that reflect our commitment to high-quality care.
To carry out these responsibilities, the team reviews patient satisfaction surveys, identifies trends and develops action plans to continuously improve the care experience. They also champion employee recognition initiatives that celebrate exceptional service.
Patient & Family Advisory Committee
The Patient & Family Advisory Committee (PFAC) brings together patients, family members and healthcare team members to strengthen the care experience at Scheurer Health.
Committee members share insights, provide feedback and partner with leadership to improve policies, programs and services. Their perspectives help ensure we continue delivering care that reflects the needs of our community.
- Cheryl Dewald
- Linda Gillentine
- Carrie Pedler
- Wayne Schember
- Carol Van Valin
Interested in Being Part of This Important Work?
We welcome individuals who are passionate about improving healthcare in our community.
If you are interested in joining the Patient & Family Advisory Committee, please contact Danielle Rice-Romzek.
Danielle Rice-Romzek
Social Worker - Acute Care
Phone: 989.453.4464
Email: romzekd@scheurer.org